Just-in-time Coaching Resources
Our hand hygiene policy at Ellis Medicine requires health care staff to wash in and wash out of each patient room.
In an effort to improve the hospital-wide compliance with this policy, we need our nursing managers to participate as Just-In-Time Coaches. Just-in-Time coaches intervene when a healthcare worker has not completed hand hygiene before entering or leaving a patient room. The JIT coach will conduct a mini-interview with the healthcare worker to ascertain their barriers to successful hand hygiene, and reinforce the hospital's policy on hand hygiene. This intervention is an evidence-based to improve hand hygiene.
Most of you have already completed the online and in-person training to be a Just-in-Time coach. This page will serve as a resource for you to refresh your training, and to help new nurse managers to onboard with the project.
In an effort to improve the hospital-wide compliance with this policy, we need our nursing managers to participate as Just-In-Time Coaches. Just-in-Time coaches intervene when a healthcare worker has not completed hand hygiene before entering or leaving a patient room. The JIT coach will conduct a mini-interview with the healthcare worker to ascertain their barriers to successful hand hygiene, and reinforce the hospital's policy on hand hygiene. This intervention is an evidence-based to improve hand hygiene.
Most of you have already completed the online and in-person training to be a Just-in-Time coach. This page will serve as a resource for you to refresh your training, and to help new nurse managers to onboard with the project.
Joint Commission hand hygiene observer training
This training from the Joint Commission Center for Transforming Healthcare will help you understand how to observe hand hygiene compliance. Click on the "Download File" link to download and access the training.
| hand_hygiene_observer_training.exe |
Just-in-Time Coaching tools
Coaching notes form
Here is a paper coaching notes form that you can print to collect data on the floor before you enter the sessions into the intranet app.
| hand_hygienecoachingtool_2x2.docx |
Coaching Script
Here is a simple script that you can use when coaching non-compliant staff.
| justintime_coaching_script.docx |
Coaching Educational Responses
Here are some educational responses that you can use to address barriers that staff mention while coaching.
| addressing_barriers_while_coaching.docx |
Just-in-time Coaching intranet Data App
To learn how enter your observations into the intranet data collection tool, so that they are included in the hand hygiene reports, please watch this brief video on how to access and use the tool.
Just-In-Time Coaching Example Video
This quick video shows an example of what a hand hygiene just-in-time coaching session would like in action. (Starring Stephanie Morris, RN and Keith Olmer.)
Accessing the Hand Hygiene app from a floor computer
Because computers on the units are not logged in as a specific user, you will need to take a few extra steps to access the app under your username.
Questions? Call 518.243.4381 or email harte@ellismedicine.org